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So (forgive me for stating the obvious) but is it safe to assume that this is purely down to human error, given the fact that Alton Towers have accepted full responsibility and are preparing to make very large payments to those affected? There has been absolutely no mention of Gerstauler paying...

I have a question which may be of no relevance and I may be clutching at straws. According to this video, trains can be reversed down the lift hill - presumably for evac purposes. - Oh, it appears I can't post videos, I've had to create a new account as I was unable to access my old one. Usual...