Call Centers

[Mushroom]

Love them? Hate them? Or you just couldn't care less?

I hate them, especially 3 mobile's one, its based in ****ing India, very unhelpful, and can't understand a word they are saying.

So what do you think of them

 

[Ollie]

They're usually very helpful. It's just a struggle to understand what they're saying clearly sometimes. I'm quite lucky though and seem to mainly get people who speak perfect English.

 

[jokerman]

I don't think anyone loves them really, because calling them usually means that there's a problem. I couldn't care less though. They're normally alright...

 

[Hixee]

I couldn't really care less to be honest.

Thankfully I rarely have to call them, but on the very few occasions I have I've had mixed responses. Some are good and helpful, others are rude chavs and others are difficult-to-understand foreigners. Generally though I seem to get the first group!

 

[Ben]

It depends on which one...

3's is the worst thing evveerrr. So useless.

But, on the other hand, Sony's is amaazzzinngg, and I'm still convinced the guy I talked to there is the love of my life.

So, dunno.

 

[CMonster]

^ Well, you have his number... :wink:

 

[Pierre]

I did this poll (with the correct spelling (waiting for Phil to say actually American way is correct and we've just adapted it and changed it... or vice versa)).

However it was two years ago...

http://coasterforce.com/forums/viewtopi ... es&start=0

Anyway, it'd be good to answer as I'm not in a Call Centre anymore, due to getting shafted for the foreign/cheaper option.

I still believe if you treat the person on the line with respect, they'll be more than happy to help you. I've had a couple of experiences with call centres since leaving that job, and on the whole things have been sorted there and then... wouldn't say I LOVE them though.

There isn't really an option on the poll I'd choose.

"I work/worked in one and I hate the customers who hate us!" - If you ever feel like that, you're in the wrong job, leave.

 

[furie]

I did this poll (with the correct spelling (waiting for Phil to say actually American way is correct and we've just adapted it and changed it... or vice versa)).

I did find out, but then I forgot and can't be arsed finding it out again :lol:

Anyway, my view on call centres:
http://xkcd.com/806/

 

[Pierre]

I spent ten minutes deciphering your set, at least don't leave me hanging like that