Joey said:
Common sense to leave change, isn't it? My dad cannot ever believe how thick some waiting staff are when they bring back a £5 note.
I'd complain if I was asked if I want my change. It's effectively conning people out of money. Granted they could say yes, but then the customer is made to feel awkward, since they know you only asked because you thought they'd say no, so people won't. It's rude, and unfairly making money from other people. You get paid to do a job, if they want to leave you extra they will.
Ah, if the change is more than a fiver I always make sure I put it down in pound coins. I only ask because MOST people's bill will come to like.....£27 or something, they'll put down £30, and MOST people will tell me to keep the change. Like I said, it's not like I just go 'so, do you want your change, or can I have it?' That would be rude. I suppose you'd have to see the way I do it if that makes sense?
Also, we do carry change around in our aprons, but we have to provide our own change and stuff, and sometimes when the first customer I'm taking a payment from needs change, I don't have it yet because I haven't had that many cash payments. So that would mean going into the office, going to the safe, getting a float, counting and checking the float, putting the correct change down and going back over to the table. When you look at it like that it does actually take up a fair bit of my time. And when I'm really busy (it gets SO busy) five minutes is a lot of time to use up only for someone to turn around and say no you can keep it. All part of the strategy I guess.
But yeah, like I said, most people say they don't want their change and I've never had a complaint in two years, so it can't be all bad =]