I sent a complaint to Alton Towers on 22nd October and they promised a response within 10 working days - I haven't received one. Does anyone here know a number other than the general enquiry lines to get through to?
I've spoke to the enquiry line and they're not based on site - she said there is a bigger backlog than usual with scarefest and the enquiries for fireworks this weekend so to be patient and await a response...
I'm not really happy about it to be fair, the form said 7 working days, as soon I hit send it changed to ten working days on the confirmation page... its now been 14 working days.
She said there's only two people at guest services dealing with e-mails as well... two?? seriously??!
I've spoke to the enquiry line and they're not based on site - she said there is a bigger backlog than usual with scarefest and the enquiries for fireworks this weekend so to be patient and await a response...
I'm not really happy about it to be fair, the form said 7 working days, as soon I hit send it changed to ten working days on the confirmation page... its now been 14 working days.
She said there's only two people at guest services dealing with e-mails as well... two?? seriously??!